Tech & legal
We take our conduct as a company and the security of our site very seriously. Please read through the following information carefully if you have any enquiries about how we operate, and how your personal details are used. If you don't find an answer below, please don't hesitate to contact Customer Service.
This website, found under the www.linenme.com.au URL, is operated by LinenMe Ltd ("LinenMe") and references to "we", "us" and "our" shall be deemed to be references to LinenMe. References to "you", and "your" shall be deemed to be references to any person placing an order via this website.
1.1 You will be able to access most areas of www.linenme.com.au without registering your details with us. You will be requested to register your details only when you would like to place your order.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check www.linenme.com from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of www.linenme.com. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use www.linenme.com.au.
2. Ordering from us
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorization for your payment;
(c) if there has been a pricing or product description error;
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Our prices are reviewed periodically and any changes will be implemented into our website at our discretion – your order confirmation will however confirm the final and total value/price of your purchase.
4. Cancellation and returns policy
4.1 if You wish to cancel your order:
(a) you can notify us by email before we have dispatched the goods to you;
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 28 days of receipt for a refund of goods you purchased from us. The delivery costs of your order and cost of returning goods to us shall be borne by you. Items must be returned to us by "Recorded Delivery" so they can be signed for.
4.3 Upon receipt of the goods we will give you a refund of the amount paid for the goods or an exchange credit as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances:
(a) in the event that the product has been used;
(b) to any products that we have made or customized specifically for you.
The provisions of this clause 4.4 do not affect your statutory rights.
4.5 If the goods are damaged, faulty on arrival or we sent you incorrect order and you contacted us within 48 hours replacement of the goods will be arranged or full refund will be issued (in this case we will also refund delivery costs of your order and cost of returning goods).
5.1 You are permitted to print and download extracts from www.linenme.com.au for your own use on the following basis:
(a) no documents or related graphics on www.linenme.com.au are modified in any way;
(b) no graphics on www.linenme.com.au are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on www.linenme.com.au (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms and conditions, any use of extracts from www.linenme.com.au other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use www.linenme.com.au automatically terminates and you must immediately destroy any downloaded or printed extracts from www.linenme.com.au.
5.3 Subject to clause 5.1, no part of this www.linenme.com.au may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.
6. Service access
6.1 While we endeavor to ensure that www.linenme.com.au is normally available 24 hours a day, we will not be liable if for any reason www.linenme.com is unavailable at any time or for any period.
6.2 Access to www.linenme.com.au may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
7. Visitor material and conduct
7.2 You are prohibited from posting or transmitting to or from www.linenme.com.au any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licenses and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the Australia or any other country in the world;
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse www.linenme.com.au (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
8. Information update
8.1 While we endeavor to ensure that the information on www.linenme.com.au is correct, we do not warrant the accuracy and completeness of the material on www.linenme.com.au. We may make changes to the material on www.linenme.com.au, or to the products and prices described in it, at any time without notice. The material on www.linenme.com.au may be out of date, and we make no commitment to update such material.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
Our data collection and storage is governed by the rules of the UK data protection act and associated legislation
1. Information we collect
When you visit, register or order products or services on www.linenme.com you may be asked to provide certain information about yourself including your name, address, phone number and email address. In order to make payments through Paypal (only in case you decide to make payment via phone) we may ask you to provide your credit or debit card details.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
2. Use of the information
Your information will enable us to provide you with access to all parts of www.linenme.com.au and to supply the goods or services you have requested. It will also enable us to bill you and to contact you, where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the www.linenme.com.au or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services, which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
We don't store any customer financial details (debit and credit card numbers).
3. Disclosure of your information
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area, who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
4. Keeping in touch with you
We may also use your contact details to send you further information, providing you have opted-in to our Newsletter. We keep you up-to-date on goods, services, new collections and promotional offers you may be interested in or for research purposes.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
A cookie is a small piece of information sent by a website that is saved on your hard disc by your computer's browser. It holds information a site may need to interact with you and personalize your experience. LinenMe uses persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies.
Cookies can be used by a website to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At LinenMe, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
LinenMe Ltd is private limited company registered in England & Wales, company no. 7036000. Our registered office address is LinenMe Ltd, 23 Glendale Close, Woking, Surrey, GU21 3HN, United Kingdom. Our registered VAT number is GB986130209.